The Art and Science of apologizing

Working with other people can be a challenge. Each individual has a unique perspective on how to perceive actions of another. Sometimes this can result in conflicts that were unintended and which require a proper apology to resolve it. While I was browsing the Internet I ran into this website. In it is a detailed analysis of how a proper apology should be made, which I thought would be interesting to share.

A proper apology should always include the following:

• A detailed account of the situation
• Acknowledgement of the hurt or damage done
• Taking responsibility for the situation
• Recognition of your role in the event
• A statement of regret
• Asking for forgiveness
• A promise that it won’t happen again
• A form of restitution whenever possible

Visit www.perfectapology.com for a more extensive amount of information the art and science of making an apology.

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